Customer Service Manager
Full Time • Charlotte, NC
Mr. Handyman of E&W Charlotte is seeking a friendly and outgoing business professional for our very fast-paced office environment. This position is designed for someone with little or no industry experience to join our team and to begin a lasting, upwardly-mobile career with a stable and growing company.
This is front office work that requires extensive customer interaction on the phone and we strive for 100% customer satisfaction. This position involves extensive use of computers, paperwork, phone sales, and juggling multiple office priorities.
We are a local General Contractor, with a focus on "smaller" projects in the size range of a few hours to a few days. We are experiencing an unprecedented demand for our services, which means a full-time position with competitive wages. We're looking for a Customer Service Representative with experience. Due to substantial customer contact, a clear voice with strong communication skills is a requirement.
What we offer:
- Competitive wages
- Bonus and incentives
- Paid holidays
- Paid Time Off
- Friendly team working environment
- Training
Responsibilities:
- Describe our services over the phone in response to customer inquiries - no cold calling
- Manage field technicians schedules during the day
- Interact with field technicians
- Administrative tasks
- Filling out and filing forms with vendors
- Reconciling field technician purchases
- Assist Owners with other tasks as needed
Skills/Requirements:
- Be highly organized and detail-oriented
- Friendly, outgoing attitude
- Computer experience with Office, Excel, and Outlook
- Enjoy working with the public
- Comfortable interacting with customers over the phone
- Experience in the construction field is a plus
We are actively hiring for this position. For consideration please respond to this posting with your resume and salary requirements.
We are a smoke free environment.
Compensation: $14.00 - $18.00 per hour
For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.
Notice
Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
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